Frequently Asked Questions

 
 

How does my purchase support the artist?

Our aim is to support emerging film photographers to make a living from their art. That is why we take care of the shipping logistics, online communication, sales service and we transfer the highest possible margin of each sold artwork directly to the artist.


 

Which paper and printer we use?

All artwork are printed onto Hahnemühle fine art paper with the Epson SC-7000STD printer, and the use of archival inks. We offer artworks in the paper sizes: A4, A3, A3+, A2 and A1, inclusive of an approx. 30 to 70mm white border (ready for passe-partout framing). Click here for more detailed information about our printing options. 


 

What we mean by 'limited edition'?

Our prints are limited to 30 editions and will be provided with a Certificate of Authenticity (CoA). Each limited edition print provided by Scenius Gallery is signed and numbered by the artist. The signature and edition number verify the print as an authentic work of art from the artist. The total edition number is final, and once sold out no more will be made or sold. Our certificate of authenticity comes with every print and original you buy and verifies the work of art as an original bought from Scenius Gallery. Don’t lose it.
Click here for more detailed information about our Limited Edition Photography.


 

What's the delivery procedure?

After you’ve placed your order you will receive an confirmation by email. We will process your order as soon as humanly possible. After processing we aim to ship within 1 working day. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. Click here for more detailed information about delivery timings and shipping rates.


 

Do you ship to every country?

We ship to The Netherlands, Belgium, Luxembourg, Germany, Austria, Denmark, Finland, France, Greece, Ireland, Italy, Poland, Portugal, Spain, Sweden and the United Kingdom, United States and Colombia - and we will add other countries in the (near) future . Once you have added items to your cart, the ‘Country’ dropdown will immediately show the matching shipping costs. If your country is not supported by this list please contact us so we can make it happen nonetheless. Click here for more detailed information about delivery timings and shipping rates.


 

When can I expect my delivery?

In general you can expect your order within 24 hours after we have dispatched it if you are in The Netherlands. The vast majority of our shipments to EU countries is delivered within 2-5 working days. Once your order has been dispatched you will receive an email with a link that enables you to track and trace your order. Please notice we don’t send in the weekend. SCENIUS gallery will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay. Click here for more detailed information about delivery timings and shipping rates.


 

What are your delivery rates/
shipping costs?

We offer free European shipping, with tracking, on all orders. We work with a fixed shipping fee of €9.50 for the rest of the world. Once you have selected the country of destination, the shipping cost will be shown. Click here for more detailed information about delivery timings and shipping rates. 


 

Which payment options do you support?

In terms of payment opportunities, you came to the right place. We accept Paypal, MasterCard, VISA, AMERICAN EXPRESS, Diner's Club, JCB and Apple Pay. Click here for more information about our payment options. 


 

How do I return my order?

If you are not satisfied with your purchase at sceniusgallery.com, we obviously regret that. You can return it. Make sure that the article is returned undamaged and you include your order number. Please notice that we will refund the returned product but we will not pay the shipping costs for the returns.

You can either send or deliver your returning good(s) to:
SCENIUS gallery
Pieter Langendijkstraat 26hs
1054 ZB Amsterdam
The Netherlands 

For assistance, questions about your delivery or information about returning goods send an email to robbert@sceniusgallery.com. You can also call +31 6 16 42 96 47 from Monday to Friday from 9 am to 5 pm (CET).