FAQ - Shipping
What’s the delivery procedure?
After you’ve placed your order you will receive an Order Confirmation by email. We will process your order as soon as humanly possible. If you place your order it will be shipped within 3 working days after your purchase (with the exception of framed artworks). Framed artworks will be shipped within 6 working days after your purchase. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order.
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. You might want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Do you ship to every country?
We ship to the United States, The Netherlands, Belgium, Luxembourg, Germany, Austria, Denmark, Finland, France, Greece, Ireland, Italy, Poland, Portugal, Spain, Sweden and the United Kingdom - and we will add other countries in the (near) future . Once you have added items to your cart, the ‘Country’ dropdown will immediately show the matching shipping costs.
When can I expect my delivery?
In general you can expect your order within 24 hours after we have dispatched it if you are in The Netherlands. The vast majority of our shipments to EU countries is delivered within 2-5 working days. Once your order has been dispatched you will receive an email with a link that enables you to track and trace your order. Please notice we don’t send in the weekend. SCENIUS gallery will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.
What are your delivery rates / shipping costs?
We offer free European shipping, with tracking, on all orders. We work with a fixed fee of €9.50 for shipping to the rest of the world.